Delivery

  • What delivery options are available?

    What delivery options are available?

    Our partners are DHL Ecommerce (USPS final mile) and FedEx. We do not currently ship to the following states CO, AK & HI.

    Half Price standard shipping available from just $4.99 (usually from $9.99)

     

    Courier                                      Transit Time                        Clause

    DHL SmartMail                         2-5 Business Days             From Courier Collection

    FedEX Express Saver             3-5 Business Days              From Courier Collection

    FedEX 2-Day                            Within 2 Days                    From Courier Collection

    FedEX Overnight                     Next Day                             Orders placed by 2pm

     

    Note – Courier collections take place Monday to Friday, so orders placed after 2pm on Friday will Not be collected until Monday afternoon and will impact on your order and Next day deliveries.

    Delivery options available within the checkout will depend on the delivery address, the item(s) ordered and weight of your order.

  • How can I track my order?

    Once your order has been dispatched you will receive an e-mail to confirm the dispatch. This e-mail will include your tracking information, and a link to your tracking information.

    There will be no live tracking until the courier has collected the shipment from our premises. If you place an order after 2pm on a Friday there will be no tracking information until the following Monday evening, as we do not have courier collections over the weekend.

  • Has my order been dispatched yet?

    Once your order has been dispatched by the warehouse team, you will receive a Dispatch e-mail to confirm your tracking information, and a link to your tracking information. This means it has been dispatched but not collected. A further e-mail from your courier will be sent once the item is in their network.

  • Are there any Delivery Restrictions?

    We offer delivery options to all Mainland States but cannot ship to Alaska, Canada, Colorado or Hawaii at the moment.

    DHL Smartmail – can ship to PO boxes, but not APO or FPO

    FedEx – Cannot deliver to PO Boxes

  • Why are you not able to send certain products to me?

    Please be aware that not all of our products can be shipped to all destinations. If you have ordered an item that we cannot deliver to you, you will see a message during checkout that the item will need to be removed from your basket or you will need to change the delivery destination.

    There are three main reasons for the delivery restriction:
    1 - Brand restrictions on where Pro:Direct is allowed to ship to, e.g. Asics products, Mizuno products.
    2 - Destination regulations based on materials used in the product, e.g. wood products, aerosol/inflated products, kangaroo leather.
    3 - Destination regulations on certain types of product, e.g. nutrition products.

     

  • What happens if I'm out when my order arrives?

    If you are not in when DHL (USPS final Mile) deliver they will find a safe place to leave, take to a neighbour or take to a local postal centre. They will leave details to confirm the location, but you can also check your tracking information for confirmation.

    If your shipment is coming via FedEx they will leave with a neighbour, a safe place otherwise it will be sent to the local FedEx depot, who will hold for you for a maximum 5 days. They will leave an information notice to advise the location, or you can use your tracking link to confirm the location.

    If you do not collect from FedEx in 5 days, they will return the items to Pro Direct Sport.

    If you require further assistance with tracking, please e-mail: us.customer.service@prodirectsport.com

  • My order hasn't arrived - what do I do?

    We are sorry that your order is taking longer than expected to arrive.

    Your estimated delivery dates will have been displayed during the checkout when you placed your order, please allow the correct amount of time before you make contact.

    Orders placed after 2pm on a Friday will not be dispatched until the following Monday, so your tracking and shipping will not be available until Monday evening.

  • Can I refuse my order?

    If you refuse your delivery because something appears to be missing, there is something wrong with your order, or the parcel is already opened, then the courier will return the items to us so we can then process the return. Please be aware that refused parcels can often take a long time to reach us and this will potentially delay your refund.
    If you want to refuse, or have refused delivery then you may be liable for any costs we incur from our courier to return the parcel to us. As such we recommend accepting the parcel and returning it to us on a tracked service.

  • Do you deliver to PO Box addresses?

    DHL Smartmail (who use USPS for the final Mile delivery) can delivered to PO Boxes, but not APO or FPO

    FedEx unfortunately cannot deliver to PO Boxes

    If you have a billing address which includes a PO Box number, please e-mail us.customer.service@prodirectsport.com for guidance on how to place the order if your courier choice is FedEx.

 

CUSTOMER SERVICE

The best way to contact our Customer Service Team is via our direct email address - us.customer.service@prodirectsport.com

Customer Service team are operating 5 days a week (excluding UK Public Holidays).

Answers to the most commonly asked questions can be found within our Help & FAQ's section.