How do I join Elite Club?
Log in (or register) using your ProDirect Membership and click to join the Elite Club membership to your order, along with your chosen items and start saving straight away.
Please note, Elite Club cannot be purchased on it's own and must be purchased with an Elite Club product.
How long does my Elite Club last?
It’s a lifetime membership for just a single payment of $5.00.
Every time you place an order using this Elite Club account your savings will automatically be applied to your order.
Am I Eligible for Elite Club?
Elite Club is available to individuals aged 18 years of age and older, residing in the USA.
Elite Club is not available for purchase in conjunction with any other promotion.
Please note that Elite (as with all features and benefits on our websites) is designed for personal customer use only, and not agents, businesses, or re-sellers.
Can I use my Elite Club on any other Pro:Direct Website?
Elite Club is a customer-level membership, but currently only applies to our USA website.
If you wish to become a member of our UK Elite+ membership, please Click Here.
Please note our UK site(s) do not allow for shipping of certain brands outside of the UK, and EU (which is why Pro:Direct have a dedicated site within the USA).
How do I get my Elite Club discounts on each order?
You don’t need a code as your savings will be automatically applied when logged in to your Elite Club account.
All discounted pricing will be clearly marked on each product page.
Are there products which do not qualify for the discount?
A small number of products are not eligible for Elite Club discount. These products are subject to vendor rules and regulations outside of our control.
How will I receive my Birthday Treat?
We will notify you of your Birthday Treat via email so please ensure that you have opted in for our Newsletter emails (you can manage this within ‘My Account – My Preferences’).
What Sale Events can you get early access to?
As a member of Elite Club you may be eligible for early access to key sale events, such as our Black Friday Event, or Holiday Sale Events.
How will I know about Sale Events?
We will notify you of your Early Access to Sale Events via email so please ensure that you have opted in for our Newsletter emails (you can manage this within ‘My Account – My Preferences’).
What can I get early access to?
As an Elite Club member you may get early access to selected Pro:Direct product launches. Such access will be exclusively available to Elite Club members for a limited time-period.
Are there any restrictions on product launches?
You are only able to purchase one product per product launch. Pro:Direct reserves the right to cancel any multiple orders placed.
Access to Elite Club product launches will be provided on a first come first served basis and subject to availability. Such access will be available via the Elite Club email account only and will not be available via any other email accounts you may have.
Access to Elite Club product launches does not guarantee that you will be able to obtain stock from those launches. Your early access will provide you with a greatly increased opportunity to obtain stock, but we cannot make any guarantees due to stock limitations.
How will I know about the product launches?
We will notify you of your Early Access to Hype Product Launches via email so please ensure that you have opted in for our Newsletter emails (you can manage this within ‘My Account – My Preferences’).
Are there any restrictions on being able to access these offers and competitions?
Access will be provided on a first come first served basis and subject to availability. We reserve the right to cancel any offer, at any time.
How will I know about the Elite Club Exclusive Offers & Competitions?
We will notify you of your Exclusive Offers and Competitions via email so please ensure that you have opted in for our Newsletter emails (you can manage this within ‘My Account – My Preferences’).
Changes to your Elite Club and/or these terms and conditions
We reserve the right (at our sole discretion) to accept or refuse your Elite Club membership and to change these terms & conditions at any time.
If we consider (at our sole discretion) that you are misusing Elite Club in any way (Including by breaching these terms and conditions), we reserve the right to terminate your membership immediately without notice.
You are responsible for using Elite Club in accordance with these terms & conditions.
We may, at our sole discretion, choose to terminate your Elite Club. If we do so, you may (at our sole discretion) receive a prorated refund. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms & conditions or any applicable law, involves fraud, or misuse, or is harmful to our interests or another user. We will inform you of any significant changes to these terms & conditions.
All other applicable terms & conditions apply.
How do I cancel my Elite Club?
You can cancel your Elite Club and receive a refund of the membership cost within the first 14 days of purchasing Elite.
You may choose to cancel by notifying us of your intention to cancel:
By email: email@example.com
You should keep evidence of having given notice of cancellation such as an email acknowledgement from us confirming that we have completed your request.
The best way to contact our Customer Service Team is via our direct email address - firstname.lastname@example.org
Customer Service team are operating 5 days a week (excluding UK Public Holidays).
Answers to the most commonly asked questions can be found within our Help & FAQ's section.