Can I return my Christmas gift if the usual return period has expired?Please note that we have extended the returns period for all items purchased after 1st November, providing that all other terms of the returns policy are met.
Items purchased after the above date can be returned to us if unsuitable until 31st January.
How do I return an item?
All goods supplied by Pro:Direct are from official sources and are covered by the normal Retailers warranty. You can return any item within 28 days of receipt for a refund. We cannot accept personalized items back unless they are faulty.
If you are returning your item back to us within 28 days (non-faulty) of the purchase date where you no longer require this item, you can use our returns portal if you wish to generate your label. A couple of options will display in the portal. You can choose your own carrier or you can pay to create a label and return back via USPS.
We cannot accept COD’s or packages marked "Bill Recipient". Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. We strongly suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with the carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us. If you are sending the cleats back please make sure that the box is well secured (with no stickers, tape or writing) Please use an external postal bag, or a bigger outer packaging as we will not be accepting the return if the box is damaged.
If you have a fault with your order- please send us some pictures to email@example.com of the damage and we will see if we can process your claim without receiving the item back. Please note that we are not always able to process claims of faulty goods using images alone.
*Please note if your parcel has been personalized or worn outside we are unable to offer a refund however if you require further assistance please contact our team at firstname.lastname@example.org.
Our Returns Address : PRO DIRECT SPORT INC C/O UNIPART RETURNS
3515 Naturally Fresh Blvd, Suite 520, College Park, Atlanta, GA, 30349, United States
We endeavour to deal with returns within 7-10 working days of receiving your parcel, however it may take longer during busy periods (September, December and January).
We strongly suggest that you use a tracked delivery service to return the goods to us (check which is appropriate with the carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us
Personalised items - we will only accept personalised items for return of the personalisation is incorrect from the receipt of order or if the item is faulty. If an item is incorrectly personalised and the item is used and not returned in new condition, Pro:Direct reserves the right to refuse the item based on the fact that by wearing or using the item, the customer has accepted the product. If an order has been personalised with Hero ID, we may be able to make an exception, please contact email@example.com for further assistance.
Can I exchange my item for something else?
We are not currently able to offer exchanges; however you can place a new order if you require this and mark your original order as no longer required. Please return in new’ condition, which includes showing no sign of wear on the item itself plus the labels, tags and all packaging you can do so by sending it back to our Returns Department,you will find our returns details in the FAQ above How Do I return My Order.
Have you received my returned item?
As soon as we receive your returned item, we aim to process this for you within 7 working days (Monday-Friday).
After the Returns department have processed this, you will receive an email to confirm this has beencompleted.
If you have not received an email from the Returns department, please check with the courier that the parcel has arrived back with us.
If the parcel has not arrived back with us, please pursue with the courier you returned the order with.
If the order has arrived back with us, please contact our Customer Service team at firstname.lastname@example.org with your Order ID number and tracking number for the returned parcel so we can investigate and resolve the matter quickly for you.
Can I return an item that has been personalised?
Pro:Direct Sport reserves the right to choose method, colour and position of any personalisation unless the customer specifies. Please be aware that we are unable to cover any manufacturers logo when personalising an item.
We will only accept personalised items for return if the personalisation is incorrect from the receipt of order or if the product is faulty.
If an item is incorrectly personalised and the item is used and not returned in new condition, Pro:Direct Sport reserves the right to refuse the item based on the fact that by wearing or using the item, the customer has accepted the product.
If, however, the product is later deemed to have a fault of manufacturer your statutory rights remain unaffected and we will be pleased to offer a refund.
If an item is declared faulty, Pro:Direct Sport, will refund the cost of the returns postage having been provided an image of the postage receipt via email to email@example.com.
Pro:Direct Sport also reserves the right to refuse a faulty product if the product has been modified by a third party and as a result has contributed or caused the fault the Item has developed.
If an order has been personalised with Hero ID, then we may be able to make an exception, so that it can be returned. Please contact firstname.lastname@example.org for more details.
The best way to contact our Customer Service Team is via our direct email address - email@example.com
Customer Service team are operating 5 days a week (excluding UK Public Holidays).
Answers to the most commonly asked questions can be found within our Help & FAQ's section.