Help Center

Once your order has been dispatched you will receive an e-mail to confirm the dispatch. This e-mail will include your tracking information, and a link to your tracking information.

There will be no live tracking until the courier has collected the shipment from our premises. If you place an order after 2pm on a Friday there will be no tracking information until the following Monday evening, as we do not have courier collections over the weekend.

We offer delivery options to all Mainland States but we cannot ship to:

• Alaska or Hawaii
• DHL - can ship to PO Boxes, but not APO or FPO
• FedEx - Cannot deliver to PO Boxes

Note - All Kangaroo Leather products are restricted to be shipped to California

Our partners are DHL Ecommerce (USPS final mile) and FedEx. We do not currently ship to the following States AK & HI.

• GROUND - 2 to 3 business days with DHL
• EXPEDITED - 2 to 3 business days with FedEx
• OVERNIGHT - 1 to 2 business days with FedEx

Note - Courier collections take place Monday to Friday, so orders placed after 2pm on Friday will not be collected until Monday afternoon and will impact on your order and next day deliveries.

Delivery options available within the checkout will depend on the delivery address, the item(s) ordered and weight of your order.

After your order has been dispatched by the warehouse team, you will receive a dispatch email. The dispatch email will include your tracking information and a link to track your order.

This email confirms that your order has been dispatched but has not yet been collected by the courier.
Once the item(s) are in the courier's network, you will receive another email from the courier with further details.

If there is a stock shortage from the manufacturer, resulting in a delay in your order, please be assured that we are working diligently to receive new stock as quickly as possible.

We will notify you promptly of any such issues. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

We completely understand your excitement to track your order and we're here to make it as easy as possible for you.

1. Just log into your online account.
2. Click on 'Orders'.
3. You will find a tracking link that will provide you with all the latest updates on where your parcel is.

We kindly ask for your patience and to wait until the estimated delivery date mentioned during checkout. If by any chance, there is a further delay don't worry!

The tracking information will give you all the details about the current location of your parcel and any possible reasons for the delay.

We're here to help and we'll be more than happy to assist you with any questions or issues you may have but we recommend that you contact us after 7 working days of the order being dispatched. You can email us at us.customer.service@prodirectsport.com.

Check with your neighbors, in any safe places and check if you have a proof of delivery note. If you are still unable to locate your order, please don't worry just contact our customer service team at us.customer.service@prodirectsport.com as soon as possible.

We will investigate and require your co-operation in working with us to follow up on this with our courier to help locate the parcel as quickly as possible for you.