Help Center

Can I make changes to the details in My Profile?

You can change your details at any time in Profile. Once you're logged in, you can change:

• Your contact details - Name and Email address
• Your addresses within your address book
• Your Marketing Preferences

Any changes you make won't affect any order you've already placed.

I've forgotten my password, how do I reset it?

If you've forgotten your password, just go to Log-In and click on the 'Forgot Your Password?' link and enter your email address.
If we find a matching account to the email address you provided, we'll send you an email to allow you to reset your password.

Are my details retained for future orders?

Yes, we do keep some records in My Account. You'll be able to see and update:

• Your Name
• Your Addresses
• Contact Details
• See all of your orders (you can track the progress of the delivery from here as well).
  
  

How do I remove myself from your email list?

If you no longer wish to receive Pro:Direct emails you can unsubscribe simply by clicking on the Unsubscribe link in one of our emails, or by going to Profile and making the change there.

Alternatively please contact our Customer Service team at us.customer.service@prodirectsport.com and we will be happy to arrange this for you.