Help Center

All goods supplied by Pro:Direct are from official sources and are covered by the normal retailers warranty. You can return any item within 28 days of receipt for a refund.

Please follow these steps below;

1. Simply follow the 'Return Items' process displayed in Orders.
2. You need your Order number and Email address.
3. Select the items and supply a reason for the return. 
4. You can choose our carrier options and follow the instructions within the portal to pay for this to receive a label.

For some States, we are not able to offer a return service but you will still be able to print off a label for returning the item back to the correct warehouse via the returns portal. 

• You should then arrange for the item to be returned to us using a carrier of your choice. We recommend that you return your item via tracked delivery (using your national courier services is the most cost effective) as you are liable for them until it is received by us and signed for. 
• Please ensure that the item(s) is adequately packaged, complete the returns form on the dispatch note and if required a brief note in the parcel to explain why the item is being returned.
• If you are sending Soccer Cleats back please make sure that the box is well secured (with no stickers, tape or writing). Please use an external postal bag, or a bigger outer packaging as we will not be accepting the return if the box is damaged. 
• If you have a fault with your order - please send us some pictures to us.customer.service@prodirectsport.com of the damage.

Please check that your return is labelled with the following address:
PRO:DIRECT SPORT INC C/O UNIPART RETURNS, 3515 Naturally Fresh Blvd, Suite 520,  Door 80, College Park, Atlanta, GA, 30349, United States

We endeavour to deal with returns within 7-10 working days of receiving your parcel, however it may take longer during busy periods (September, December and January).

We are not currently able to offer exchanges, however you can place a new order if you require this and mark your original order as no longer required.

Please return in 'as new' condition, which includes showing no sign of wear on the item itself plus the labels, tags and all packaging you can do so by sending it back to our Returns Department, you will find our returns details in the FAQs above How Do I Return My Order.

Once your order has been dispatched you will receive an e-mail to confirm the dispatch. This e-mail will include your tracking information, and a link to your tracking information.

There will be no live tracking until the courier has collected the shipment from our premises. If you place an order after 2pm on a Friday there will be no tracking information until the following Monday evening, as we do not have courier collections over the weekend.

We offer delivery options to all Mainland States but we cannot ship to:

• Alaska or Hawaii
• DHL - can ship to PO Boxes, but not APO or FPO
• FedEx - Cannot deliver to PO Boxes

Note - All Kangaroo Leather products are restricted to be shipped to California

Our partners are DHL Ecommerce (USPS final mile) and FedEx. We do not currently ship to the following States AK & HI.

• GROUND - 2 to 3 business days with DHL
• EXPEDITED - 2 to 3 business days with FedEx
• OVERNIGHT - 1 to 2 business days with FedEx

Note - Courier collections take place Monday to Friday, so orders placed after 2pm on Friday will not be collected until Monday afternoon and will impact on your order and next day deliveries.

Delivery options available within the checkout will depend on the delivery address, the item(s) ordered and weight of your order.