All goods supplied by Pro:Direct are from official sources and are covered by the normal retailers warranty. You can return any item within 28 days of receipt for a refund.
Please follow these steps below;
Simply follow the 'Return Items' process displayed in Orders.
You need your Order number and Email address.
Select the items and supply a reason for the return.
You can choose our carrier options and follow the instructions within the portal to pay for this to receive a label.
For some States, we are not able to offer a return service but you will still be able to print off a label for returning the item back to the correct warehouse via the returns portal.
You should then arrange for the item to be returned to us using a carrier of your choice. We recommend that you return your item via tracked delivery (using your national courier services is the most cost effective) as you are liable for them until it is received by us and signed for.
Please ensure that the item(s) is adequately packaged, complete the returns form on the dispatch note and if required a brief note in the parcel to explain why the item is being returned.
If you are sending Soccer Cleats back please make sure that the box is well secured (with no stickers, tape or writing). Please use an external postal bag, or a bigger outer packaging as we will not be accepting the return if the box is damaged.
Please check that your return is labelled with the following address:
PRO:DIRECT SPORT INC C/O UNIPART RETURNS, 3515 Naturally Fresh Blvd, Suite 520, Door 80, College Park, Atlanta, GA, 30349, United States
We endeavour to deal with returns within 7-10 working days of receiving your parcel, however it may take longer during busy periods (September, December and January).
We are not currently able to offer exchanges, however you can place a new order if you require this and mark your original order as no longer required.
Please return in 'as new' condition, which includes showing no sign of wear on the item itself plus the labels, tags and all packaging you can do so by sending it back to our Returns Department, you will find our returns details in the FAQs above How Do I Return My Order.
We're really sorry if we have sent you the wrong item.
Please contact our Customer Service team at us.customer.service@prodirectsport.com and we will help with getting a replacement to you as quickly as possible along with helping with the return of the incorrect item.
We are very sorry to hear you have encountered an issue with your product. Pro:Direct are from official sources and covered by the normal manufacturers warranty.
If you believe you have received a faulty product, please contact our customer service team by email at us.customer.service@prodirectsport.com with an image of your item and explanation of the fault so they can advise you on best outcome for the situation.
As soon as we receive your returned item, we aim to process this for you within 7 - 10 working days (Monday - Friday). After the returns department have processed this, you will receive an email to confirm this has been completed.• If you have not received an email from the returns department, .
Please check with the courier that the parcel has arrived back with us.
If the parcel has not arrived back with us, please pursue with the courier you returned the order with.
If the order has arrived back with us, please contact our customer service team at us.customer.service@prodirectsport.com with your order ID number for the returned parcel so we can investigate and resolve the matter quickly for you.
Choosing a selection results in a full page refresh.
