If there is a stock shortage from the manufacturer, resulting in a delay in your order, please be assured that we are working diligently to receive new stock as quickly as possible.
We will notify you promptly of any such issues. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
We completely understand your excitement to track your order and we're here to make it as easy as possible for you.
Just log into your online account.
Click on 'Orders'.
You will find a tracking link that will provide you with all the latest updates on where your parcel is.
We kindly ask for your patience and to wait until the estimated delivery date mentioned during checkout. If by any chance, there is a further delay don't worry!
The tracking information will give you all the details about the current location of your parcel and any possible reasons for the delay.
We're here to help and we'll be more than happy to assist you with any questions or issues you may have but we recommend that you contact us after 7 working days of the order being dispatched. You can email us at us.customer.service@prodirectsport.com.
We know plans can change — here’s what you need to know:
You have a 15-minute window after placing your order to cancel it.
If you need to change something (product, size, address, payment details), we recommend cancelling within this 15-minute window and placing a new order.
What if the 15-minute window has passed?
Once the order is submitted, it is immediately sent to our warehouse for dispatch.
We cannot make any changes to your order once it’s been placed. This includes changes to: Product, Delivery Address or Payment Details
You have two options:
Refuse Delivery
When the courier arrives, you can request that the package be returned to the sender.
Once Pro:Direct receives it back, a refund will be processed to your original payment method.
Return the Order After Delivery
If the delivery has already been accepted, you can arrange a return to our warehouse.
After we receive the item(s) in ‘as new’ condition, we’ll issue a refund to your original payment method.
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